USC SOPs AFTER COVID

Because we choose to adapt, and stay safe, Uganda Safari Chapter is implementing SOPs for all our Safaris and MICE business.

At Uganda Safari Chapter, we will always put health and safety of our travellers and staff first. Our job and passion as Safari planners comes second…because we love our tourists that much, so as to adapt.
With the COVID-19 outbreak, it has become essential to take consistent, careful, and deliberate actions to ensure a safer Safari environment for all. We expect every staff and traveler to act responsibly to protect the health and safety of themselves, their companions, and the wider communities in which they live, work and travel.
We recently surveyed our travelers to determine the health and safety precautions, which are most important to them while on tour. We used this information, along with feedback from guides, and best practices provided by government health organizations, to create the following guidelines. We expect travelers and guides to follow them, to prioritize health and safety in order to manage the COVID-19 outbreak. They will be publicly displayed on our website.

Health & Safety Best Practices for our Safaris:

  • Do not go on tour if you, or someone with whom you have been in contact, are sick or are experiencing any COVID-19 symptoms (such as cough, fever, shortness of breath). Travelers can take advantage of our Flexible Cancellation policy if they need to cancel their tour at the last minute. There will not be a penalty charged.
  • Avoid physical contact between guide and traveler; no hugs/handshakes for now. In fact, we are adopting the “Namaste” style of greeting.
  • Vehicles to be sanitized (interiors and door handles) before and after each tour.
  • Hand sanitizer, spare masks and wipes to be available at all times.
  • Wear masks while in enclosed spaces, like vehicles or museums.
  • Be aware of and respect local health and safety regulations and advisories.
  • Report any concerns to Uganda Safari Chapter staff right away.
  • We will arrange a paperless and contactless check in at all the facilities and lodges where our clients will stay.
  • USC encourages non-cash transactions at all our destinations. Card will be emphasized as much as possible.

We also expect guides and travelers to continue to embrace the “new normal” we’ve all become accustomed to: Wash/sanitize hands frequently; Cough or sneeze only into a closed elbow; Avoid shared items; Maintain physical distance between yourself and those outside your bubble.

In the context of Covid-19, it is also especially important for our guides to be extra prepared before each Safari. We consider following these best practices to deliver Safaris as smoothly, safely, and enjoyably, as possible:

  • Message travelers prior to the date of the tour to confirm ground rules, to make them aware of local regulations and advisories, and to gauge their level of comfort with any associated risks.
  • We will be keeping the vehicle front passenger seat empty, to ensure physical distance between guide and traveler. This may be something we want to discuss with travelers in advance.
  • Provide travelers with the information and time they will need to make any necessary preparations for the tour (e.g. arranging personal supplies such as water, food, sanitizer, masks, wipes).
  • Arrange meeting locations, which allow for optimal physical distancing - for instance, open areas free from crowding.
  • Actively protect travelers from others who are not respecting their space or adhering to safety measures.
  • Plan routes and itineraries to avoid crowds and busy periods.
  • Schedule regular hand washing breaks.
  • We will be using a Bluetooth mic while driving, so the guide’s voice can carry to the back of the vehicle, even when wearing a mask.
  • Be transparent with travelers if one has allergies, a persistent unrelated cough, etc.
  • Be generally over-cautious, be seen to be taking precautions seriously, and we do not downplay potential risks.

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